Aura video help

Prepare your reference

Use an MP4 lasting 3–30 seconds, under 50 MB. Keep one person's entire body in frame. Clear lighting and an unobstructed view help the model follow the movement.

Choose a character photo

Use a clear JPG or PNG under 10 MB, with one person and natural body proportions. For Kling Motion Control, the image should be 340–3850 pixels on each side, with an aspect ratio between 1:2.5 and 2.5:1.

Generate and download

Upload both files, check the quote, confirm you have permission to use the media, and submit. Follow progress on Dashboard. When the result is ready, use the player or Download MP4.

Unavailable or failed?

If generation is unavailable, no request is sent to the model. If a submitted task fails, reserved credits are released. An unknown status means the provider response needs reconciliation. Use Check status on Dashboard; this never creates a new model request. Unresolved tasks close after 24 hours and return any reserved credits. Queued tasks can be canceled before submission.

Manage your files

Open Dashboard to delete an upload, completed video or failed task. Active task inputs cannot be deleted until the task finishes; a queued task can be canceled before provider submission. Download any results you want to keep before deleting them. Deleting media does not expire purchased credits.

Password recovery

When email delivery is available, open Account, enter your account email and choose Forgot password. A reset link expires after one hour and can be used once. Resetting your password signs out existing sessions. If email delivery is unavailable, the page says so; no reset email is claimed to have been sent.

Account and payments

Sign in to keep your history across devices. View your credit balance and verified orders on Account. A payment redirect alone does not confirm a completed purchase.

Account shows an order ID for each checkout. A pending order means payment has not been verified here; use its existing checkout link rather than assuming it succeeded. Refresh balance and orders after payment. A sandbox label means test payment, not a real charge.

If a file upload fails, check the format and size, then select it again. Use Retry connection if the studio cannot load. For task issues, include the task ID from Dashboard; for purchases, include the order ID from Account when contacting the published support address. Never send passwords or card details.